faq

Frequently Asked Questions

01.

What payment methods do you accept?

I accept all major credit cards though Stripe. I can also accept direct bank transfers through Wise. If you live in Sweden you may also send payments through Swish.

 

Due to a number of customers having issues with their banks refusing the charge (see more below) I am temporarily back to also accepting PayPal while I explore other payment providers.

02.

My credit card payment failed even though I completed the security check. Why?

My Stripe account is set up to charge in my local currency, Swedish Krona (SEK). It is a fairly unusual currency - Sweden is a small country! A s a result, a number of non-Swedish banks/credit card providers seem to find it suspicious when a charge is made in SEK and so they deny the charge because they see it as a potential fraud attempt. Obviously it is a good thing that they are vigilant about protecting their customers, but it does have a tendency to create problems. 

I am unable to do anything about this at my end. If this happens to you, please either use PayPal or contact your bank to let them know it is a legitimate charge as that usually fixes the problem. 

03.

May I use one of your photographs as an art reference?

If you would like to use one of my photographs as a reference for any sort of artwork (painting, drawing, sculpting, etc.) I require that you pay a licensing fee. My pricing is very reasonable! Please contact me and let me know a) which photo(s) you are interested in using, b) the medium(s) you plan on using in your artwork(s), and c) if the art is for personal use or intended to be resold. I will get back to you as soon as possible with a price quote.

 

Please be aware that there are some photos that I am not willing to license at this time as I intend to keep them for my own personal reference usage.

04.

Do you accept flatwork commissions based on photos?

If I have time and feel I can do the subject justice, yes. However, please be aware that unless you yourself have taken the photo, you will need the photographer's permission to have the image used as an art reference. I require written and signed proof of permission before accepting to work from an image.

 

Please be aware that not all photographs are suitable to use as reference, at least not if I am to be the artist. They may be lacking the necessary detail that I prefer in order for me to do a good job. If I feel that I will not be able to do satisfactory work based on your photograph I will decline to work from it. Very often, people would like to commission a work of art of a beloved animal that has passed away, and all they have are a handful of old snapshots. As I get older my eyesight is aging with me, and I find it very difficult to work from photos that are not sharp, detailed, well-lit and of large enough size.

 

There are some wonderfully skilled artists out there who can create truly magical portraits from seemingly impossible reference photographs. Unfortunately, I am not one of them. If I decline to work from a photo of you beloved friend, please know that it is because I feel I do not have the skillset necessary to portray him or her in a deserving manner.

05.

I own an older work of yours. May I restore and/or alter it?

Careful restoration of issues such as scratches, breaks, etc. is perfectly ok as long as it is done with great consideration of and respect for my original intent. You do not need to ask.

06.

Do you accept model horse commission work?

I am sorry, but no. I have health issues that are aggravated by painting model horses and I am in the process of permanently shelving that part of my artistic career. I may have a few final pieces available for sale in 2022 that will be sold via high offer. If you are interesting in hearing about thse pieces when they become available, I recommend that you subscribe to my email newsletter.